Common Questions about Vacation Rental Homes
As a guide to help you plan your vacation, here is a list of frequently asked questions, however, please do not hesitate to contact us with any questions you may have, we are happy to help! You can reach us by phone at 843-492-7405 or via e-mail at [email protected]
How do I make a Reservation? Either online through this website shopbeachrentals.com or you can call 1-843-492-7405
Balance Due: After your initial deposit to reserve your rental the balance is handled as follows; Any balance due can be broken into 2 payments. The first payment will be ½ of the balance and will be due and payable no later than 60 days prior to your check in date. The second and final payment is due no later than 30 days prior to check in. If you would like to use the same card you used to make the deposit, simply send us a quick e-mail and we will take care of it. If we don’t hear from you, we will assume that you have forgotten and that you authorize us to charge the card that we have on file, on the date due. For reservations made within 30 days of the arrival date, payment must be made in full 10 days prior to arrival date. Please remember to put your reservation number on your check or money order. If any deposit or portion of the deposit is not received by the specified due date, your reservation may be canceled and the property released for rental.
It's Here! Planning for Your Arrival, What is Provided?
Please note: Each of our properties are individually furnished and equipped by the property owner. They all have Air Conditioning and heat, 2 or 3 TV’s, in most cases porch or deck furniture. Your kitchen is stocked with a stove, microwave, dishwasher (unless noted), refrigerator, pots and pans, dishes and utensils. Each property is stocked with enough basic commodities to get you through a few days but you will need to go to the store eventually. we provide you with a few rolls of toilet paper, garbage bags, dish and hand soap and shampoo. Most have a washer/dryer in the unit.
What are your office hours? Contact info? From May 15 to September 15, AVR’s office hours are 10:00 am - 6:00 pm daily. We are closed on Sunday. We have an office at 351 Lake Arrowhead Rd in Myrtle Beach. We are in the clubhouse at Arcadian Dunes. Phone 843-492-7405.Assuming that you have paid your balance and returned your signed rental agreement, your keys will be in a lock box on the door or railing of your condo. The combination will be emailed to you upon full payment of your charges.
Linen Service These are individually owned properties. Please arrange for linen service in advance. Due to the number of people not making advanced arrangements for linens we now add linen service to each reservation unless instructed not to. Although bed spreads, blankets, and pillows are provided with each rental, linens service is available at a cost of $59.00 for up to 5 people. $10.00 per person over 5. A linen package includes fitted and flat sheets, pillow cases, bath towels, hand towels,washcloths, bath mats, dish cloths and dish towels. Linens for 6 people weigh about 35 pounds and are very bulky. Linens may NOT be available upon your arrival if you did not order them in advance, depending on time of day. If ordered, the linens will be delivered to your rental unit. Upon departure, leave dirty linens on the beds and housekeeping will deal with them.
Cancelations These are individually owned homes and condos and Upon confirmation the unit is off the market to anyone else. Therefore any cancelation 30 days or more prior to your check-in date limits your liability to 50% of the total cost of the rental. This may result in a refund back to you. Cancelations 29 days or less prior to your check-in date qualifies for a refund of 25% of the total cost of the rental. All reservation cancelations must be in writing, email will suffice.
Taxes & Fees All Rentals less than 91 days in duration are subject to 11% state & county sales/accommodations tax. A non-refundable processing fee of $59 is applied to all reservations. Departure Maid Service: Departure maid service is required on each reservation in the amount of $79 for a one or two bedroom property, $85-$95 for a three bedroom and $110-120 for 4 bedrooms.
What do you mean by maximum occupancy?
Unless otherwise noted in the property description, occupancy should not exceed the bedding accommodations provided with the home. Overcrowding is against Horry County code and is grounds for immediate eviction. Please also note that maximum occupancy limits apply to the home at all times, parties or gatherings are not permitted. Please do not jeopardize your family and friends' vacation by overcrowding. Upon signing your lease agreement, you will be asked to complete an occupancy list. It is the responsibility of the guest to update this if there are changes.
Is there an age limit, or are there any groups not permitted at AVR homes?
All of our vacation homes are privately owned; therefore, occupants are limited to family groups only. NO SORORITIES, FRATERNITIES, WEDDING RECEPTIONS, SPRING BREAK PARTIES, RING DANCE GROUPS or other such group. You must be 25 years of age or older to obtain a rental agreement on a property and anyone under the age of 25 MUST BE ACCOMPANIED BY A PARENT. Should a group misrepresent themselves, they will be evicted immediately without a refund.
I am planning to bring my boat, Jet-ski, motorcycle, trailer. Or Golf Cart?
Parking trailers or anything towed can be a real issue. Because of space restrictions here at the beach, most all of the HOA associations prohibit Golf Carts, Boats, motorcycles and anything on a trailer. There simply is no room to park these items. If you are a sports team and need to park a trailer please ask us about making arrangements.
Do all of your properties have WIFI Internet access? Do all of your properties have land lines?
We encourage all of our homeowners to provide WIFI Internet access at our properties. 95% of our properties do have WIFI. Please double check with reservations if there is a question. Due to the proliferation of cell phones, the majority of our properties no longer have land lines. If this is important then please tell the reservationist when setting up your reservation.
I would like to bring my dog, cat or iguana. . .
The vast majority of HOA associations do not allow pets of any kind. Pets in non-pet property is strictly forbidden and will result in eviction. We have pets ourselves and realize that this is an inconvenience. We recommend that you leave your pets at home with a sitter. If you wish to bring them with you there are a couple of kennels locally. Here are a few:
Camp Bow Wow, Dog Boarding. www.campbowwow.com/myrtle-beach (843) 796-9499 Premier Dog Boarding Kennel with a Social Play All Day Environment!
K9 Cabana, Doggie Day-Care. www.k9cabana.com. Overnight staff & Grooming.
Tamroc Kennels. 843-236-1313 www.tamrockennels.com
I have allergies?
If someone in the family has allergies it would be important that you speak to a reservationist. We cannot guarantee any home to be allergen free but we recommend properties with wood or laminate floors.
Baby equipment rental? We regret that due to safety recalls and risk of liability we are unable to rent baby equipment. Please be sure to bring:
High Chairs…. Pack n Plays or Cribs……Crib Sheets…..Baby Gates
Does the property have a grill?
Most all condos have grills in a common area, usually by the pool or playground. Many homes have a grill by themselves. Propane is provided for gas grills, charcoal is the responsibility of the guest. Guests are also responsible for cleaning and removing the remnants from around and on the grill after usage. Grills are not permitted on porches or wooden decks of the house or condo due to the risk of fire. These rules also apply to large propane deep fryers or crab steamers. The heat and grease can cause extensive damage to screens, wood & siding on the home as a result of being placed or left too close and of course also present a fire hazard. Grills and steamers should only be used on concrete surfaces away from the house for safety’s sake. Grills are not to be used on windy days here at the beach, this is a serous fire hazard..
Are there bugs in and around the coastal area?
We live in a sub-tropical climate much like Florida. The gulfstream comes close to shore here. This gives us some fantastic weather, but the bugs like it too. Bugs are a common occurrence in any semi tropical area. Our properties have exterminating contracts and are treated once a month, but the bugs don’t know that and they will still try to come into a property from time to time. Please keep the following in mind: We don’t really have any type of bug that is harmful. Our only real nuisance are palmetto bugs, and they are absolutely harmless.It is not unusual to see bugs in properties in a water-oriented environment.Dead bugs mean that the extermination is working and nothing further can be done. Bugs may take from 1 minute to 12 hours to die after they have entered an exterminated property.In some instances, it can be difficult to completely eradicate the problem. Please call us if you have a problem and we will send an exterminator out as soon as they can get there. Please do not entice ants by leaving food on counters and be sure to wipe countertops after use, also clean up around your grill area after use.
Where can I find local information? The best resource is our website. Simply browse to www.shopbeachrentals.com on your computer or smart phone and look under the guest info tab for Activities & Attractions.
Maintenance & Repairs During your stay it may be necessary for repairs, exterminating, or other service providers to enter the property. We will attempt to notify you ahead of time. Entry is required for property preservation for you, future tenants, and the owner, and cannot be held off, denied, or rescheduled. We regret any inconveniences this may cause but we promise to keep them to a minimum.
Some rental properties are listed for sale. Please be aware that it may be necessary for agents to arrange showings for qualified buyers during your stay. We appreciate your cooperation.
I would like to book this property again for next year, or consider another AVR property. Please contact our office about our advanced booking program, or see FAQ’s under Rental Information.
Feed Back - There are aspects of my stay, good or bad, that I would like to let you know about: AVR is eager to hear all comments, as they help us to improve our property management and guest services. We will be sending you a survey regarding your stay and would appreciate your comments greatly.
Important Departure Guidelines: Guests are responsible for the following:
- Clean and put away all dishes, glasses, pots and other kitchen utensils.
- Put trash in plastic bag and take to dumpster or outside trash cans.
- If linens are rented from Affordable Vacations, please leave on bed.
- Please leave the property in a secure and orderly fashion, and put both keys back in the lockbox.
Paper Towels, Napkins, Toilet Paper
Garbage Bags, Foils, wraps and baggies
Soaps (hand soap, dish detergent and dish soap)
Groceries, Tea, Coffee and Coffee Filters
Specialty cooking items (such as waffle iron, Crock pot, etc.)
Personal toiletries such as shampoo
Extra blankets, pillows and pool towels if desired
Beach chairs (if desired)
Pool toys/yard games
Life jackets, especially for children
Sunscreen and bug spray